Refund policy

Last updated: July 19, 2026

This policy applies to purchases made directly through puremdrn.com.

Made-to-Order Products and Final Sale

At PURE MDRN, each piece is made to order with care in our studio. Because production begins specifically for each customer, our products are final sale and we do not accept returns, exchanges, or refund requests based on:

  • Change of mind;
  • Personal preference;
  • Color, size, brightness, or style preference;
  • An item not fitting the customer’s intended space; or
  • An accidental or duplicate order that has already entered production.

Please review the product description, dimensions, colors, features, mounting information, and included components carefully before placing an order. Product colors may appear slightly different depending on lighting, photography, material batches, and screen settings.

Order Cancellations

Please contact us as soon as possible if you need to request a cancellation. An order may be cancelled only if production or order preparation has not yet begun.

If we approve a cancellation before production begins, we will issue a refund to the original payment method. Once production or preparation has begun, the order cannot be cancelled except where cancellation is required by applicable law.

Damaged, Defective, Incorrect, or Incomplete Orders

If your order arrives damaged, defective, incorrect, or missing a component, please contact us within 7 calendar days of delivery, based on carrier tracking, whenever reasonably possible.

Please provide:

  1. Your order number;
  2. A description of the problem; and
  3. Clear photographs or video showing the item, packaging, shipping label, and reported issue.

Please retain the product and all original packaging while we review the issue. Do not return or dispose of an item before receiving instructions from us, as doing so may prevent us from verifying the issue or completing a carrier claim.

When an eligible issue is confirmed, we will provide an appropriate remedy based on the circumstances. The remedy may include replacement parts, repair instructions, a replacement product, or a refund when a replacement or repair is unavailable or when otherwise required by law.

If we require the item to be returned because of a confirmed defect, shipping damage, incorrect item, or other error attributable to PURE MDRN, we will provide return instructions and cover the approved return shipping cost.

Damage Caused After Delivery

This policy does not cover damage caused after delivery by improper installation, unsuitable adhesive or mounting hardware, accidents, drops, exposure to excessive heat or moisture, unauthorized modifications, failure to follow the supplied instructions, normal wear, or misuse of the product.

Shipping Delays and Unshipped Orders

If we determine that we cannot ship an order within the timeframe originally promised, we will notify the customer and provide the option to consent to a revised shipment date or cancel the unshipped order for a full refund.

If PURE MDRN cancels an order because we are unable to fulfill it, we will issue a full refund to the original payment method.

Refund Processing

Approved refunds are issued to the original payment method. After we issue a refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

Original shipping charges are not refundable unless the refund results from our error, a confirmed product issue, an unshipped order, or another circumstance in which reimbursement is required by law.

Non-Waivable Consumer Rights

Nothing in this policy limits any consumer right or remedy that cannot legally be excluded or waived. This includes any applicable rights relating to products that are defective, incorrect, materially misdescribed, not delivered, or otherwise subject to a legally required remedy.

Contact Us

To report an order issue or request a cancellation, contact us at:

PURE MDRN LLC
Email: support@puremdrn.com